Return & Refund Policy
At Zonawatch, we strive to provide our customers with the highest quality personalized wood watches. However, we understand that there may be instances where you need to return or exchange your purchase. This Return & Refund Policy outlines the guidelines and procedures for returning or refunding your order.
Returns
If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the item. To be eligible for a return, the watch must be in its original condition and packaging, with all tags and labels intact. Please note that personalized or engraved watches are not eligible for return unless there is a manufacturing defect or error on our part.
To initiate a return, please contact our customer service team with your order number and reason for return. Our team will provide you with a return authorization number and further instructions on how to proceed. Please ensure that the watch is securely packaged to prevent any damage during transit.
Once we receive the returned item, our quality control team will inspect it to ensure that it meets the return criteria. If the watch is deemed eligible for return, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange your watch for a different model or size, please contact our customer service team within 30 days of receiving the item. We will provide you with an exchange authorization number and further instructions on how to proceed. Please note that personalized or engraved watches cannot be exchanged unless there is a manufacturing defect or error on our part.
Once we receive the exchanged item, our quality control team will inspect it to ensure that it meets the exchange criteria. If the watch is deemed eligible for exchange, we will process the replacement within 7-10 business days. Any price difference between the original and exchanged item will be charged or refunded accordingly.
Damaged or Defective Items
If you receive a damaged or defective watch, please contact our customer service team within 48 hours of receiving the item. We will require clear photos or videos of the damage or defect to assess the issue. If the damage or defect is confirmed, we will provide you with a return authorization number and further instructions on how to proceed.
Once we receive the damaged or defective item, our quality control team will inspect it to verify the issue. If the watch is deemed eligible for return or exchange, we will cover the return shipping costs and provide you with a replacement or refund, depending on your preference.
Contact Us
If you have any further questions or concerns regarding our Return & Refund Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your Zonawatch purchase.
Zonawatch.com
Phone: +1(213) 432-5322
Contact Support: support@zonawatch.com
NICOLE HYDE LLC
Our company website: zonawatch.com
Address: 7679 Berkshire Ln, Castle Rock, CO 80108, United States